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Returns and Exchanges

We hope that you are delighted with your order. However, if for any reason you are not entirely satisfied, you may return any item in its original condition for a full refund within 14 working days from delivery provided that you tell us within 7 working days after the day on which you received the products that you intend to return the item. Within the order packaging, you will find a dispatch note with details of your order together with details of our returns process. If the items listed on the dispatch note do not match those contained in your delivery, please notify us immediately by calling our Customer Services Team on: 0844 844 1997

If you return items for reasons other than defects in the goods, or incomplete, or incorrect delivery, you will be required to arrange and pay for the return of the items to us. We strongly recommend that the parcel be sent by a recorded delivery service, (one that requires a signature upon receipt). We cannot accept liability for returned goods lost in transit. If you require a refund we will refund the price paid by you for the goods (inclusive of the initial delivery charge) within thirty (30) days of receiving your notification that you would like to return the products provided that you have returned the goods to us in their original condition at our distribution centre within 14 working days of delivery. If you are returning the goods owing to defects, incomplete or incorrect delivery we will refund you the price you paid for your goods (inclusive of the initial delivery charge) and the recorded delivery costs for the return carriage from the original delivery point to our Distribution centre (provided that you enclose a valid till receipt indicating such costs). Refunds will only be made against the original payment methord If you cancel your order but do not return such goods to us within 14 working days, we shall be entitled to collect such goods from you and to charge you for the direct costs of collecting the goods. You should note these charges (which may be deducted from a refund) are likely to exceed the costs of you returning the goods. Until such goods are returned to us, you are obliged to exercise all reasonable care to store the cancelled goods safely and in appropriate conditions.Please note that we cannot accept returned goods that we reasonably believe have been used. In such circumstances, we will notify you that no refund will be available and you will be responsible for arranging for such goods to be returned to you within 28 days of our notification.This policy is only applicable to purchases made online..

Your statutory rights remain unaffected.

The Returns Process STEP 1. Notifying Us Of Your Intention To Return Or Cancel Your Order Notification of your intention to cancel your order and return any goods within the period of 7 working days after the day of delivery can be done by either calling Customer Services on 0844 844 1996 or by emailing us at sales@jcaconsultants.co.uk with your order details. Please note that we cannot accept returned goods that we reasonably believe have been used or packaging that is tampered with.

STEP 2. Completing The Necessary Documentation On notification of your intention to return, Customer Service will take note of your customer order number and the description of the goods, which are being returned, this information can be found on your despatch note. Customer Service will then issue you with an authorisation number and an e-mail confirmation. Please keep a copy of this authorisation number for future reference with Customer Service with regards to this matter.

STEP 3. Returning The Product Please ensure that the returned parcel is properly sealed, and that you have included within the returned parcel the original despatch note and a copy of your e-mail confirmation. We strongly recommend that the parcel be sent by a recorded delivery service, (one that requires a signature upon receipt). You should retain the recorded delivery receipt in order to provide proof to us that you have returned the goods, in the unlikely event that we do not receive the returned parcel. We cannot accept liability for returned goods lost in transit.

STEP 4. Processing The Refund If you have chosen a refund, we will process the calculated refund within thirty (30) days of receiving your notification that you would like to return the products provided that you have returned the goods to us in their original condition at our distribution centre within 14 working days from delivery. You will receive e-mail notification of your refund from our payment-processing partner paypal If you have requested an exchange or replacement, this will be processed within 7 working days of receiving your returned goods and will be delivered via standard delivery.

Prices

All prices indicated for products available via the Website are inclusive of VAT (where applicable) at the current rates and are exclusive of delivery charges. The total cost of your order is the price of the products ordered including VAT and delivery charges as set out in the section of the Website.

Payment can be made via Paypal only

Order Cancellations

Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:

Item(s) not available.

Difficulty in processing payment information.

Cannot ship to address provided.

Duplicate order was placed.

Cancelled due to a customer request.

If your order is cancelled, you will receive an email to explain the reason for the cancellation. You original payment method will refunded for the appropriate amount. If you wish to change or cancel your order prior to dispatch please call our Customer Services Team on 0844 844 1997 with your order number Please note as we generally dispatch orders within 3-5 working days, it may not be possible to cancel prior to dispatch. In this instance you would have to return your order once received in accordance with our

Payment Processing & Security

We work closely with our trusted partner paypal to protect your personal and payment details by taking steps designed to keep them secure.

Important information:

For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.